International Shipping Policy (Standard - Local Postal Service):

• Destinations: We cover major cities globally, including the USA, Canada, UK, France, Germany, Italy, and Australia.
• Estimated Delivery: 7-14 business days.
• Shipping Charges:
  • Orders over  US$70:  FREE.
  • Orders under US$70: $7.0

General Shipping Information.

• All orders are dispatched from our warehouses in Guangdong, China, or Hong Kong. Please be aware that estimated delivery times do not include Chinese national holidays. potential courier delays, or unforeseen circumstances that may affect shipping times

Processing Time:

• In-stock items: 1-3 business days
• Made-to.Order items: Processing times may vary due to raw material sourcing.
• Special Note: The use of natural crystals in our products means raw material availability may occasionally impact production timelines

Order Cancellation:

• Orders can be cancelled within 24 hours for a full refund.
• Pre-orders may be cancelled before processing for a full refund.

Customs and Import Taxes.

• Customers are responsible for all import duties, customs fees, and taxes in their country.
• For detailed information, contact your local customs office before ordering.
• Refusal to pay customs fees may lead to deductions from your refund for shipping, handling, and return fees

Order Tracking

• All orders are shipped with tracking. Tracking information will be emailed upon dispatch
• Tracking updates may experience delays, but we monitor all shipments to ensure timely delivery
  

Shipping Address

• Orders must be sent to a physical street address.
  
• Orders cannot be split between different addresses.
  
• Customers are responsible for any costs due to incorrect or incomplete addresses.

Delays in Delivery

• Delivery timings after dispatch are the carrier's responsibility. Fanleelee is not liable for delays post-dispatch

Damaged, Incomplete, or Defective Orders.

• Report any issues within 72 hours of receipt. We are here to assist with claims for any carrier mishaps

Packing & Shipping Process:

• Our commitment to quality is evident in our packing and shipping process. Each item is carefully inspected, cleaned, and wrapped for optimal safety during transit. In the event of any issues upon arrival, please send us photos of the package, product, and shipping label for quick resolution.

For further inquiries or additional information, please contact us at Service@Fanleelee.com